Guide#7 - Internet Service Providers 28 Apr 2007 10:55 pm
Companies to avail internet access from
In determining the best Internet Service Provider, the main criterion that should be addressed is the speed. This speed is usually measured by customers as how fast download and upload time is. It also includes Internet browsing speed and online gaming performance. There are several Internet Service Providers in the Philippines nowadays but there are two Internet Service Providers that stand out. These are PLDT myDSL and Globelines Broadband.
The most common Internet Service Provider in the Philippines is PLDT myDSL. PLDT gives several DSL pricing options that aims to suit the customer’s needs. Each of the pricing options is available in different maximum speed levels. In general, the speed of the DSL connection is just fine. It may not reach the maximum speed on your plan most of the time but the Internet connection speed is at its tolerable level. Uploading and downloading of files are fast. When it comes to online gaming, there are instances wherein the game is a bit lagged but still, connection speed is tolerable. However, there are lots of instances wherein there are DSL connection problems. And to make things worse, PLDT has poor customer service and technical support staff that will not give you any assurance about your complaint.
Another popular Internet Service Provider in the Philippines is the tough competitor of PLDT myDSL, Globelines Broadband. It contains similar connection packages like PLDT myDSL but they offer it at a cheaper price. At the start of the Globelines Broadband subscription, customers were very happy with the connection speed as well as the service they are getting from the customer service and technical support staff. But as they grow in numbers, it has become evident that the connection speed and quality of service from CSRs and technical support are downgrading. Aside from that, after the Taiwan earthquake, customers subscribed to this plan were the most affected. The connection was restored after a month and the speed was noticeably slower than it was before. Good thing for Globe, they were eager to give a bill deduction on the billing statement that they issued after the Taiwan earthquake.
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